45 Day Money Back Guarantee
Our Offer For You
At Vagus.net, we believe in the power of Vagus Nerve Stimulation and want you to experience its benefits with confidence. That’s why we’re offering a 45-day trial on our tVNS devices. This period gives you ample time to integrate vagus nerve stimulation into your daily routine and discover its positive impact on your well-being.
Contact us at help@vagus.net within 45 days to initiate your refund.
See below for more details and customer testimonials.
How It Works
- Start Your Journey: Simply purchase your tVNS device as normal; this offer is included with every purchase of our industry-leading Vagus Nerve Stimulators.
- Eligibility: This offer is available once per customer for one device and applies exclusively to our tVNS and refurbished tVNS devices.
- Exclusions: Please note that consumables, such as paste and electrodes, as well as digital products like the Research Edition Upgrade or Tones, are not included in this offer.
- Exclusions: the Research Edition is not included – you know if you are a researcher or not.
- Electrode Lifespan: Keep in mind that the lifespan of electrodes can vary based on usage, care, and individual skin pH levels.
- Shipping: Customers are responsible for shipping costs when returning the device.
- Return Process: All returns must be sent to our facility in the UK.
- Refund Timeline: We aim to process all refunds within 10 working days of receiving the returned product.
FAQ
Why 45 Days?
We believe 45 days is the ideal timeframe for you to truly understand and appreciate the benefits of vagus stimulation. This period allows you to experiment with different usage patterns and settings, ensuring you find the approach that works best for you.
Do you provide a return shipping label?
No, we are not able to provide return shipping labels and we do not cover return shipping costs. You are responsible for the return shipping cost. From the US this is about $20 via USPS.
How do I return for a refund?
Please contact us to arrange. We will provide the correct address to use and instructions to ensure a smooth process.
Can I return my Paste or Electrodes order?
No, consumable products such as Psychogel and replacement electrode clips are not included in the 45 day moneyback offer.
Embark on Your
Vagus Journey
We’re excited for you to start your journey with Vagus.net. Remember, this trial is more than just a return policy; it’s an opportunity to explore how Vagus Nerve Stimulation can enhance your daily life. Take the next step here.
Feedback from Customers
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Decided to cancel my order shortly after purchase and was immediately refunded with no issue.
Good experience
I just checked my AMEX balance, and it reflects the credit. I am very thankful that this has been resolved.
In retrospect, I can see where I was wrong to expect that your device could treat my wife’s problem with vaso-vagal syncope.
Perhaps in the future, you might ask a potential customer to describe his needs, and go from there.
Good experience with VagusNet overall.
Ed
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I have emailed for a return address all week and now the website says they have closed for Easter weekend. I need a return address ASAP so I don’t miss my 45 days!
Response from Vagus.net
I can see your refund was approved after the holidays without any problem.
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I wish to return my unit and cannot get a response for an address to ship it. I have tried email, IG, and directly on this site.
Crickets ???? ????
Response from Vagus.net
You need to check your SPAM folder when you don’t get a reply because that is where it will be. ESPECIALLY if you are a Yahoo email account holder.
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I received tVNS. I opened the package and started to use. It kept saying Error code 864.
I charged the product to make sure. It still does not work.
Checked for the error code which interesting is not described in the booklet. It simply says to check on the website where it says that it is a faulty ear clips. Mine is brand new.
I live in USA. Tried to contact the phone number given. It simply ends the call.
Only option was to email them in the hope that I don’t lose my money.
Hopefully will keep posted
Response from Vagus.net
Apologies for the device problem and thanks for bringing it to our attention. As explained 864 is a cable fault. Hopefully you have no received your replacement and all is well.
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Fast, helpful and friendly!
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It was the first time I’d returned something to another country but it went fine. Thank you
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My ppal was credited the day after the trackig showed my rertun had been received.
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Very fair merchant. I cannot but recomment 100 % Many thanks from Germany!
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Working with Miss Yu was a pleasure. She was very kind and helpful. I truly appreciate the excellent customer service! 🙂
