How do I return for a refund?
Do you provide a return shipping label?
No, we are not able to provide return shipping labels and we do not cover return shipping costs. You are responsible for the return shipping cost. From the US this is about $20 via USPS.
Can I return my Psychogel or Silver Electrodes order?
No, consumable products such as Psychogel and replacement electrode clips are not included in the 45 day moneyback offer.
11 reviews for 45 Day Money Back Guarantee
I have emailed for a return address all week and now the website says they have closed for Easter weekend. I need a return address ASAP so I don’t miss my 45 days!
I wish to return my unit and cannot get a response for an address to ship it. I have tried email, IG, and directly on this site.
Crickets 🦗 🦗
Response from Vagus.net Nerve Stimulation
You need to check your SPAM folder when you don’t get a reply because that is where it will be. ESPECIALLY if you are a Yahoo email account holder.
I received tVNS. I opened the package and started to use. It kept saying Error code 864.
I charged the product to make sure. It still does not work.
Checked for the error code which interesting is not described in the booklet. It simply says to check on the website where it says that it is a faulty ear clips. Mine is brand new.
I live in USA. Tried to contact the phone number given. It simply ends the call.
Only option was to email them in the hope that I don’t lose my money.
Hopefully will keep posted
Response from Vagus.net Nerve Stimulation
Apologies for the device problem and thanks for bringing it to our attention. As explained 864 is a cable fault. Hopefully you have no received your replacement and all is well.
Fast, helpful and friendly!
It was the first time I’d returned something to another country but it went fine. Thank you