If we fail in our mission to make you feel better with tVNS, or you change your mind, or for any other reason you are unhappy - you can return your tVNS Stimulatorfor a full refund within 45 Days. Simply contact us to arrange. Please note that the Family Pack is not included in this offer and it is limited to once per customer.
Please contact us to arrange. We will provide the correct address to use and instructions to ensure a smooth process.
No, we are not able to provide return shipping labels and we do not cover return shipping costs. You are responsible for the return shipping cost. From the US this is about $20 via USPS.
No, consumable products such as Psychogel and replacement clips are not included in the 45 day moneyback offer.
N Hausmann –
Very fair merchant. I cannot but recomment 100 % Many thanks from Germany!
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Leslie –
Working with Miss Yu was a pleasure. She was very kind and helpful. I truly appreciate the excellent customer service! 🙂
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R. Lloyd –
Thank you for arranging my refund. This was much appreciated. R. Lloyd
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Jane V. –
I am very happy to have received my refund for this product. I appreciate that I had the chance to try the product then, when it was not suitable, I appreciated receiving my money back in full. Thanks
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Alun –
I am very grateful for the help received. Like I said in my email, it would be much better and simpler, if credit card payments would NOT have to involve PayPal at all, but go straight to credit card details. PayPal mucks it up completely each time I am supposed to be able to pay with my credit card, having to first go to PayPal... Kind regards! Maria
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